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Gnarkill
Stadia Player
Stadia Player

“Your transaction cannot be completed” OR-HDT-01 when purchasing my first game

When I tried to buy my first game (Doom Eternal), i encountered the following error “Your transaction cannot be completed” OR-HDT-01.

Has anyone had the same issue?

I have tried 6 times, checked all my addresses of billing, without any success... It's disappointing

Why is Google Pay mandatory for purchasing anyway? Paypal is just fine, Paypal just works (I'm french, I can only link a debit card with my google pay account, might be a regional limitation). I do not have an Android phone.

I got Google pay's support team in touch yesterday, but no answer other than robot mails so far.

I really wanted to use Stadia but with issues like this, it's **bleep** near unusable ! (I still can play Sniper Elite 4 but i'm nearly done with it).

If you have any tip to give me, i'm listening. Thanks!

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4 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Gnarkill,

as you receive such a specific error message: There is an article explaining the different error codes that can appear so you can find some steps there on how to solve this.

So best is to follow those instructions, which might be the same as you've got already from the support.

"Your transaction cannot be completed"

If you’re asked to provide additional information after seeing this message, follow the instructions. If not, try the following.

  1. Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google Pay settings. If they don't match, update your address on pay.google.com, and try the transaction again.
  2. If you’re on an app, try to pay on the product’s website instead. If you’re on the website, try the app.
  3. If you’re buying on Google Play: Go here for suggestions.
  4. If you’re using guest checkout on Google Store: Sign in to your Google Account. If you don’t have one, create one first.
  5. If you're using an eligible Android phone and paying by credit card: Set up a payment method for contactless transactions.
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Gnarkill
Stadia Player
Stadia Player

Hello @Chufu,

Thank you for your answer.

Yes, I have already check these instructions before contacting the support (Only the point 1. seems applicable).

What I'm expecting from Google is :

- helping me understand what is going with the failed transaction (from what I understand, the error shoud be on Google's side since my bank does not seem to be contacted at all).

- Offering an alternative method of payment, like any other site does with Paypal (The fact that you need an Android phone to do that is beyond me and just a poor user experience).

I hope to get answers and Stadia working. 

Regards,

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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

I think the problem you encounter here is that you don't have an Android phone, because PayPal can be used to pay games from Stadia with the Android phone. Google Play balance would work as well with Android-Phone. Other payment methods always depend on the country of course.

In your case though you mentioned you can only try this on PC, so I guess there is not much more you can try here.

Do you have any friends maybe that could let you login to your Stadia Account on their mobile phone? Then you can purchase the game probably there and after that logout again on your friends phone? Just an idea I have here.

Apart from that maybe it makes sense to check out with your bank if your payment method in general works, but apart from checking those instructions above and maybe try another payment method (which I know might be hard, because not everyone has multiple credit cards), I have no further idea on how to help you here.

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sulphurtx
Stadia Player
Stadia Player

Same problem... Already 2 weeks trying to get a solution with denied payments. Support transfers me several times and after 2 hours they say it's too busy and they will contact me by email. They promised this 3 times and no one contacted me.

 

I try to order a replacement Premiere Edition and the free Premiere Edition with Cyberpunk 2077.

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