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Chrtept
Community Member

Where can I get my invoice?

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I bought game on Stadia paid by credit Card of Google pay. I need invoice to claim reimbursement. Where can I get that?

 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Chrtept Would something like the image below be sufficient? If you click your transaction from https://pay.google.com/  the detail of the transaction will expand with more info. If this is not sufficient, you can try contacting support and see if they can give an official invoice https://support.google.com/stadia/gethelp 

 

Ivan_0-1659686658905.png

 

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Stadia Guides are not employed by Google. Opinions are my own.

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AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Chrtept 

The invoices depend on your country and if you need to add your fiscal information: https://support.google.com/googlepay/answer/7644144?hl=en

If I remember correctly, if you didn't add this information before purchasing the products, you won't be able to create an invoices with the Tax ID.

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7 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Chrtept When you buy a game, a receipt usually will be sent to your Gmail address where you registered for Stadia. Have you checked there?

Additionally, you can go to the following link while signed in with your Stadia account, and you will be able to see your purchases there under 'Activity'

https://pay.google.com/ 

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Stadia Guides are not employed by Google. Opinions are my own.
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Chrtept
Community Member

Yes, I can see  receipt and purchases there under 'Activity' in my google account. But it only include transaction details. I need invoice with company name/address/registration code to claim reimbursement. 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Chrtept Would something like the image below be sufficient? If you click your transaction from https://pay.google.com/  the detail of the transaction will expand with more info. If this is not sufficient, you can try contacting support and see if they can give an official invoice https://support.google.com/stadia/gethelp 

 

Ivan_0-1659686658905.png

 

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
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Chrtept
Community Member

Yes, I can see the transaction but it's not enough what I want. Ok, I will try contacting support. Thanks for your information.

 

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Chrtept 

You always receive a email when you buy a game. 

And you can login on Stadia and within the settings there is a menu called Purchases and Subscriptions.

Some more information:

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

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Chrtept
Community Member

I need invoice, not refund. Thanks for your information.

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AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Chrtept 

The invoices depend on your country and if you need to add your fiscal information: https://support.google.com/googlepay/answer/7644144?hl=en

If I remember correctly, if you didn't add this information before purchasing the products, you won't be able to create an invoices with the Tax ID.

2 Kudos