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Callao
Stadia Player
Stadia Player

Upcoming refund on closed bank account

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Hi,

I know we were advised not to saturate the Support, but I'm worried about a game I purchased 2 years ago, and not only the payment method isn't valid anymore, but also the related bank account is closed, and so, they won't help me for anything as I'm not a customer anymore (already tried to get some help from them few months ago).

Do you know if this will cause troubles for the refunds ?

 

Thank you for your help

2 Kudos
Best Response
Xevioso
Founder
Founder

@jsc315it took me almost 2 weeks after the failed refund to get my emails. When they send you the emails you should get the choice to update the payment method for the refund at that time. I did the process, but my screen just kept spinning for about 20 minutes after I did the update. Then when I refreshed all it said is "You have no refunds". So I don't know if it worked or failed, but all my listed refunds that previously failed, just disappeared.

They don't send you a new email to say "Hey we got your update, and will process your refunds again". And so far (it's been 2 days) they haven't refunded them yet to the new payment method I added. So it's just a waiting game, and no updates from Google to let you even know it worked. It really stinks.

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1 Kudo
11 Replies
SixElephant
Community Member

Literally same boat. The bank I used won't deal with me anymore, but I have no idea if they closed my account. If they didn't, my money goes into the void. I've tried contacting them, but they refuse to do anything about it. I'm probably out of luck because google doesn't want to flood support, so they'll refund it to the bank and then I'm dead in the water haha

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@SixElephant When you contacted them you should be able to verify whether your bank account is still open or closed. Can you try that?

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Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
Xevioso
Founder
Founder

I have about 7 or 8 refunds that were declined for this same reason. So I am waiting to see what they do. Fortunately, most of my purchases that I did through the bank with ANOTHER closed bank account, went through PayPal instead of straight to the bank. So when the bank declined the refunds, the money bounced back into my PayPal balance. But I still have those 7 or 8 that went straight to another bank account that has been closed for like 2 1/2 years. So I'm waiting to see if Google contacts me about those.

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Xevioso When you say declined, did you get an email with the following subject?

Stadia: Unable to complete refund

If yes, you can follow the instruction on that email to specify a new payment method for reimbursement purpose

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Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
Xevioso
Founder
Founder

They say "Refund Declined" on my actual Google Play activity screen. However, the emails (8 of them) came in overnight last night. So I am about to check those now and see what I am supposed to do.

0 Kudos
Xevioso
Founder
Founder

@Ivan So now I guess I have to wait and see what happens. The PROCESS was easy enough. I clicked on one of the emails and it told me to select a new payment method (from my saved Google Pay methods). I did, and it had all the failed refunds listed and checked, and I hit OK. But then my screen went into a spiral for about 20minutes, and never stopped. When I refreshed, it said I have no refunds pending, lol. So I will see if they show up on my new payment method in the next day or 2.

Also still keeping my eye out for a refund of my Founder's Edition. But other than that, IF these ones actually go through, I think that I will have everything. I did have to track down a lot of them and make several calls to PayPal and to one of my banks and stuff though. It has been a headache.

0 Kudos
Kiikii312
Stadia Player
Stadia Player

This same thing is happening to me and I have yet to receive this email to request to update my payment method but I have gone ahead and updated them all so will it's just be auto redirected to the new payment method

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Callao If your payment method is not valid anymore, you will be given an option to pick a new method for getting the refund. For my case I got the email with the following subject:

Stadia: Unable to complete refund

If you got similar email, follow the instruction in the email to pick a new payment method for getting the refund.

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Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
jsc315
Stadia Player
Stadia Player

This is not true as my refund went on a card and bank I'm no longer with. I got no option at all. They refunded everything to a card that hasn't been active for over 6 months now and with support closed wrist in the hell are we to do. What a absolute mess.

0 Kudos
Xevioso
Founder
Founder

@jsc315it took me almost 2 weeks after the failed refund to get my emails. When they send you the emails you should get the choice to update the payment method for the refund at that time. I did the process, but my screen just kept spinning for about 20 minutes after I did the update. Then when I refreshed all it said is "You have no refunds". So I don't know if it worked or failed, but all my listed refunds that previously failed, just disappeared.

They don't send you a new email to say "Hey we got your update, and will process your refunds again". And so far (it's been 2 days) they haven't refunded them yet to the new payment method I added. So it's just a waiting game, and no updates from Google to let you even know it worked. It really stinks.

1 Kudo
jsc315
Stadia Player
Stadia Player

I do appreciate this! With the holidays though I'm concerned by the time stadia closes this won't be resolved. Here hoping

0 Kudos