Hello,
I receive an email to update payment info because my credit card expired but when i click on the link "update payment" i had this page : pay.google.com
"An error has occurred
The profile you're trying to view doesn't exist, or you don't have permission to access it. Contact your administrator or Google Support to resolve this issue."
And i'm loging into my google account.
But when I ordered my stadia I was in guest account and not with my google account.
How can i do ?
There seems to be no solution yet for guest order refunds for Stadia Hardware yet. I suggested some options in this thread, but it looks like those didn't work out for a user, so currently I would recommend to wait a bit longer and see if Google provides you with an alternative. The only other option is to contact the Stadia team about the refund issue, but they're super busy atm, so I only mention it since they may be able to escalate the issue further.