@Borvish I don't think it's meant to be an automated process (at least not for now anyway). When you click 'Request a Refund' it's basically asking you to follow the steps listed on the Help page
Can you go to your order purchase by clicking on this link
https://play.google.com/store/account/orderhistory
Then go to your 'Order History' > look at the game you want to get refund from (GRID in this case) > click on the 3 dots > Report a problem > I no longer want this purchase > (then just follow the instructions.. I didn't continue because I don't want to refund anything right now)
@Borvish I don't think it's meant to be an automated process (at least not for now anyway). When you click 'Request a Refund' it's basically asking you to follow the steps listed on the Help page
Can you go to your order purchase by clicking on this link
https://play.google.com/store/account/orderhistory
Then go to your 'Order History' > look at the game you want to get refund from (GRID in this case) > click on the 3 dots > Report a problem > I no longer want this purchase > (then just follow the instructions.. I didn't continue because I don't want to refund anything right now)
I also have this problem with GRID. In the absence of any support, I want to get a refund too and am also struggling to get there.
@gracefromgoogle any view on this?
Hey @steveb I was able to follow the steps that Ivan listed below. I was looking for a 'Request a Refund' option but used 'the Report a Problem' option and the refund was processed almost instantly.
Yes, i did it from a PC.
@Borvish @Ivan just received a reply rejecting my refund request as it doesn't meet with Google's policy. Not best pleased. Google are not covering themselves with glory here. Annoying, as I actually think Stadia works quite well, when it works. Everything else around it has been a catastrophe so far.
Just saw your post and replied in another thread about this topic. It happened the very same to me I solved it by contacting the chat support, which was really efficient.
It seems Google Play and Stadia teams/policies are completely uncoordinated.