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djinnet-ch
Stadia Player
Stadia Player

Unable to cancel my account

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Hi

I move to Switzerland where stadia isn't available, since 4 months I am unable neither to cancel my account, install stadia to do it or contact any support..

Do you have an idea how to deal with that?

 

I am paying for.. nothing 

 

Thanks

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @djinnet-ch,

sorry to hear, but I wonder that you're unable to cancel your subscription, because that shouldn't be any problem as it's not bound to a region usually.

You can either cancel on the website or in the Stadia app: Can you try both according to this article? What you can also try: Go to play.google.com > My subscriptions and cancel it there (I included the direct link for you here). You can also try via pay.google.com (here is the direct link) to try to manage your subscription and cancel it. One of those mentioned ways should be able to work.

If it still doesn't work, the only way would be to cancel by contacting the Stadia support. If it's not available for Switzerland-German, you can try to contact the English support, maybe that helps.

If you can't contact the Stadia support, you can also try to contact the Play Support, maybe they have the ability to route you to the Stadia team or can do the cancellation also, it's worth a try at least.

Wish you all the best.

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2 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @djinnet-ch,

sorry to hear, but I wonder that you're unable to cancel your subscription, because that shouldn't be any problem as it's not bound to a region usually.

You can either cancel on the website or in the Stadia app: Can you try both according to this article? What you can also try: Go to play.google.com > My subscriptions and cancel it there (I included the direct link for you here). You can also try via pay.google.com (here is the direct link) to try to manage your subscription and cancel it. One of those mentioned ways should be able to work.

If it still doesn't work, the only way would be to cancel by contacting the Stadia support. If it's not available for Switzerland-German, you can try to contact the English support, maybe that helps.

If you can't contact the Stadia support, you can also try to contact the Play Support, maybe they have the ability to route you to the Stadia team or can do the cancellation also, it's worth a try at least.

Wish you all the best.

2 Kudos
djinnet-ch
Stadia Player
Stadia Player

Hi ! thanks for your reply and help !

I didn't notice the cancel subscription on the web site :slightly_smiling_face:

I hope it will be available in switzerland soon.

 

have a nice day

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