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Guy
Community Member

Unable to buy Games on Stadia in the app

I've been enjoying the free games that come with Stadia, but would like to buy Tomb Raider for 10 euros. However, when I click the buy button in the Stadia app, I get a pop-up saying:

"Error, The item that you were attempting to purchase could not be found."

How can I fix this? Because now I can't buy the games I want to play.

4 Kudos
14 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Do you have the ability to try to purchase it via Stadia App on another phone?

You could also try these steps to fix the Stadia App.

0 Kudos
Craigy
Community Member

me too. will try another device soon.

0 Kudos
Settus
Founder
Founder

Yeah, I have the same issue. I want to buy two games, but get the same error.

0 Kudos
Kuubitu
Community Member

1 Kudo
Tymon
Community Member

Thanks mate, I also have this problem due to Google Pay and Google Play mismatch of country, but accessing particular game through web link helped and I was able to purchase game. Thanks again!
0 Kudos
codesplice
Gold Stadia Guide
Gold Stadia Guide

The support center has some guidance for the "item that you were attempting to purchase could not be found" error:

https://support.google.com/stadia/answer/9566513

I am getting “The item you were attempting to purchase could not be found.” error when I try to make a purchase in the Stadia app on Android?

This can happen when there is a mismatch in your Google Play country and Stadia country. 

To resolve this, please create a new payment profile in Google Payments for the country you use for Google Play. You can do this by adding a valid form of payment. Stadia customer support will then be able to assist you in changing your Stadia country.

1 Kudo
Klonx
Community Member

My Stadia app just shows nothing after pushing the buy button, no error code, no reaction. What can cause that?

Btw, cqn anyone plz post the shop link of Assassin's Creed Odyssey here or on reddit?

1 Kudo
GamerXSociety
Community Member

Us too:( We are trying to purchase the legends version of NBA 2K20 and are unable to. Nothing happens when we press the buy now button. Please help

1 Kudo
Klonx
Community Member

NBA link is already listet on reddit, see link above. You can buy it in the browser. 

Assassin's Creed Odyssey ist still missing on the list, plz can someone who bought it post the browser link?

0 Kudos
GamerXSociety
Community Member

If you are having this issue and don't want to use the web links, you can just download Stadia on another phone (I used an iPhone) and sign into your account using your Stadia account email and purchase any game you want from there. 

0 Kudos
Klonx
Community Member

I have no 2nd phone and can't install bluestack correctly on my PC. Stadia store is still buggy. On Reddit the shop link for Assassins Creed is still missing. Does anyone know what else may help or can someone who owns Assassins Creed plz post the shop link?

0 Kudos
Klonx
Community Member

Yesterday I wrote a support mail to GPay and today it works for me buying in the stadia app. Does it work for you too now?

0 Kudos
DanielFlynn19
Stadia Player
Stadia Player

How do I get help for an error

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,
This is an older post so we're going to go ahead and lock it now. If anyone still needs help after trying the suggestions here, I'd recommend creating a new post so that you can get better visibility in our community.


Thank you,
James

1 Kudo