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RicoDerous
Stadia Player
Stadia Player

The refund has not arrived, but on Stadia it result done.

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The refund has not arrived, but on Stadia it result done.

I bought RDR2 on Stadia 11 days later, after 10 minutes i have requested a refund, but after these days has not yet been carried out.

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Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @RicoDerous 

If a refund doesn't goes well the best thing you can do is contact Stadia Support chat

For some additional information:

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

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1 Reply
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @RicoDerous 

If a refund doesn't goes well the best thing you can do is contact Stadia Support chat

For some additional information:

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

1 Kudo