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CGAMBACURTA
Stadia Player
Stadia Player

Still being charged over 1 year after cancelation

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I first of all explained when I canceled that it wasn't authorized.  To make it even better they confirmed that my so called account has NEVER been used. Why am I still being charged over a year after I canceled.  I am furious that stadia has more or less been stealing from me. And they were made aware of it. I want my money there is no excuse for this. Shame on you. 

 

I am posting this to try to get support to help right a wrong here it is not right for a company to do this. Thankyou all that read ,like and share . 

 

Stadia I'm waiting for a reply 

1 Kudo
Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @CGAMBACURTA 

Sorry to hear you are having issues with your subscription that you don't want.

I am afraid we cannot help you on this community forum, your best shot is going to be Stadia Support chat.
Maybe your account somehow was compromised? Best to check if there are more illegal payment if you are sure you didn't start the Pro subscription yourself.
Hope you are getting things resolved.

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3 Kudos
5 Replies
CGAMBACURTA
Stadia Player
Stadia Player

Oh by the way they flat out refused to refund me when I did try to cancel but was against there policy. This is the worst experience with any company EVER and I never even used your service 

0 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @CGAMBACURTA 

Sorry to hear you are having issues with your subscription that you don't want.

I am afraid we cannot help you on this community forum, your best shot is going to be Stadia Support chat.
Maybe your account somehow was compromised? Best to check if there are more illegal payment if you are sure you didn't start the Pro subscription yourself.
Hope you are getting things resolved.

3 Kudos
keesfluitman
Community Member

Just discovered this. Once tried the trial, cancelled. It also shows that I do not have it. Yet I have been charged. 

0 Kudos
fthekat504
Stadia Player
Stadia Player

Bro it's completely free I've never been charged since cancelling trial pro membership other than games and dlc

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,
This is an older post so we're going to go ahead and lock it now. Thanks for being a fan and please feel free to reach out in a new if you need anything else!
Best,
James

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