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Klonx
Community Member

Stadia shop issues, no google pay window opening

Wenn I push any buy button for a game or addon in the Stadia shop nothing happens, no google pay window and no error messages. I also had to activate stadia pro in the Stadia browser because the Stadia app did nothing by pushing the button at the pro activation window. I installed google pay and updated everything, I deleted the caches and restarted my phone, nothing helped. My 2nd phone is too old for Stadia so I can't try on a 2nd device. My phone I use is a Samsung S10e and I'm living in Germany. Does anyone know why the Stadia shop buy buttons just do nothing? Maybe anything about options I have to activate on my phone or in any app?

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6 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Klonx,

have you tried these steps to try to fix the Stadia App (you mentioned deleting cache & cookies, but did you also do a phone restart or a reinstallation of the app)?

Please do these steps also for the Google Play Services and the Google Play Store as these can cause some issues too if they are not updated to the latest version. Google Play is mentioned here for example.

If everything doesn't help, check also your payment method on pay.google.com, just to be sure.

If these issues still exists I would recommend to reach out to Stadia support or to leave feedback in the Stadia App directly.

Last but not least, you could also remove your Google account from the phone and readd it (I would recommend to save all data before first in case you'll lose something that wasn't saved). The last step could also be a Factory Data Reset (FDR), but I would really only do that if everything else really didn't help.

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Klonx
Community Member

I also tried to clear caches of all google pay and google play apps and deleted and reinstalled the stadia app. Also I tried to restart my phone. Nothing helped. The buy button does nothing, also no error codes. Btw the feedback link pushes the app into background and gives me no option for feedback. Is it possible that the Stadia app is still buggy on some phones or may any apps or options block some functions of the Stadia app? I will not try out the last two steps you mentioned, deleating all google data or initialising the phone is something I don't want to do. Next week I try to contact the support. I also hope that it does not take too long to the release of the web gamestore.
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Kuubitu
Community Member

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Klonx
Community Member

Thanks. Now I only need the link to Assassins Creed Odyssey before 12-04-19. 

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Klonx
Community Member

Can anyone plz post the shop link of Assassin's Creed Odyssey here or on reddit?

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Klonx
Community Member

Problem seems to be fixed now after I wrote a support mail to GPay yesterday.

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