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Stadia refund

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I just got my email about issues refunding it to the original card. I followed instructions to submit new refund destination. Trying to confirm it that will go through or not?

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @DragoonMS2278,

After you select the alternative payment method and click on "submit" there's a little window confirming that you've chosen it.

So if you did this, then all you need to do now is wait and see if the money arrives in a few days (or worst 1-2 weeks) at your alternate payment method.

There's no other way currently to see the choices again or to open the window again after you closed the window or clicked away the pop-up. But if you're unsure, you can click the link in the email again. If you then land again on pay.google.com but it tells you that nothing is to be done, then you know you did everything alright.

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5 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @DragoonMS2278,

After you select the alternative payment method and click on "submit" there's a little window confirming that you've chosen it.

So if you did this, then all you need to do now is wait and see if the money arrives in a few days (or worst 1-2 weeks) at your alternate payment method.

There's no other way currently to see the choices again or to open the window again after you closed the window or clicked away the pop-up. But if you're unsure, you can click the link in the email again. If you then land again on pay.google.com but it tells you that nothing is to be done, then you know you did everything alright.

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@Chufu Thank you for that information. I shall give it two weeks max. Before reaching out here again for guidance. I will post update if I receive the refund in that time or not.

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Cookiesjar22
Stadia Player
Stadia Player

They didn't send my refund email to the correct email, told them in chat twice of the correct email from original purchase. And I know it can be seen the original email that purchased it, because I have a email of original purchase. 

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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Google is probably taking the information from myaccount.google.com @Cookiesjar22, so maybe worth to double check your contact and alternate email addresses there. I doubt the Stadia team can make any changes to email addresses, so whatever tool Stadia is using to proceed these automated refunds will probably take the info from there.

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Cookiesjar22
Stadia Player
Stadia Player

They have all email addresses but haven't fully refunded my purchases. Updated info and all... 

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