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Mr_scaley
Stadia Player
Stadia Player

Stadia refund to a credit card that no longer exists

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Got issued my refunds but to my knowledge the cards they were refunded were to online banks that I closed out on

Is there any way I can still get my refund to the appropriate account

1 Kudo
Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Mr_scaley and @Sroman24,

You can check with your bank in this case. If the refund went through successfully even though your bank account is inactive now, then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I received an email that indicates the refund was issued to a form of payment from a financial institution and/or credit card company that I no longer have an account with. How will I get the refund?
    A: Please reach out to the financial institution and/or credit card company to discuss how you will receive your funds.
  • Source: Stadia Announcement FAQ

Hope this helps!

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8 Replies
Sroman24
Community Member

Im having this issue myself. i love google. but cant help to be disappointed.

0 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Mr_scaley and @Sroman24,

You can check with your bank in this case. If the refund went through successfully even though your bank account is inactive now, then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I received an email that indicates the refund was issued to a form of payment from a financial institution and/or credit card company that I no longer have an account with. How will I get the refund?
    A: Please reach out to the financial institution and/or credit card company to discuss how you will receive your funds.
  • Source: Stadia Announcement FAQ

Hope this helps!

0 Kudos
GruesomeToilet
Stadia Player
Stadia Player

The credit card company is not responding to my requests, what is my next step? The other account was closed and they told me they have no record of the refund

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Mr_scaley
Stadia Player
Stadia Player

Still haven't gotten a email or anything bank said the "credit" is sent back to Google and I haven't heard anything or got anything yet

0 Kudos
Pittam
Community Member

I have the same problem and the funds have been there for over two weeks now. I spoke to my bank (Rabobank Netherlands) and they said as the credit card doesn't exist they can't see it in their system any more, Google should be able to request/cancel the transfer to get the refund back so it can be transferred to another card.

1 Kudo
jsc315
Stadia Player
Stadia Player

Over 3 weeks here and no emails ,bank can't see anything as that card hasn't been active in a long time but yet hasn't been denied. Google tells to call my bank. It's been such a pleasure to deal with so much incompetence 

1 Kudo
brunoals
Community Member

I have the same problem. Stadia refund to a credit card that no longer exists. Google shows "Refund Declined". I would like Google or Stadia please get in touch with me to solve my problem.

Thanks

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jsc315
Stadia Player
Stadia Player

At least it was declined. You'll eventually get a email saying to give new card info. Mine was accepted even though my card has not been active and the bank can't do anything about it.

1 Kudo