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kai64
Stadia Player
Stadia Player

Stadia refund not received

I received most of my Stadia refunds due to service closure. But there is 1 refund that I have not received in my account. I reviewed the email on the refund has been issued, but I have not received it in the accounts that was indicated in the email, but other refunds has shown up in the account indicated in the other refund email.

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2 Replies
bmszabo
Community Member

Similar issue here; 13 items refunded (according to Stadia AND received emails about refund) - but only 7 return payments on my used credit card (my only pay method in the recent years).

All together I miss about eur 100 paid to Stadia; as the registered refunds were transfered about a week ago I am afraid they will never arrive.

It is fine/good they do the refunds - but I wonder what happens with the missing payments?

All mails/transactions/refunds on file; if anybody at Stadia interested.

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jsc315
Stadia Player
Stadia Player

Call your bank, That's all support team can really do here. If not, then you're SOL and just hope to get e-mail that may or may not come. I've been waiting a week and still nothing and with thanksgiving coming up, It'll be at least another week at minimum.

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