I have had the refunded notification on my app but 2 games I have not had the follow up email and the refund has not gone into my bank account either for the two
They were all done in 19th November so plenty of time .
Do I just wait or can Stadia support help?
Hey @stuntbelly,
Can you see these two games on pay.google.com and can you check there if the status says "refunded"?
If not, probably best to wait longer, Google is still not done with all the refunds. You can also double check your emails, maybe these two emails got lost in an email-conversation or got in the spam or similar.
If it looks like the refund is done (e.g. if you can see them refunded on pay.google.com) you can also get in touch with the bank to see if they have any idea where the refund went or if they got it.
Checking with Stadia support should really be the last option, they are super busy atm and it's not a guarantee they can help you at this point, since refunds are still being processed until Jan 18, 2023.
Hey @stuntbelly,
Can you see these two games on pay.google.com and can you check there if the status says "refunded"?
If not, probably best to wait longer, Google is still not done with all the refunds. You can also double check your emails, maybe these two emails got lost in an email-conversation or got in the spam or similar.
If it looks like the refund is done (e.g. if you can see them refunded on pay.google.com) you can also get in touch with the bank to see if they have any idea where the refund went or if they got it.
Checking with Stadia support should really be the last option, they are super busy atm and it's not a guarantee they can help you at this point, since refunds are still being processed until Jan 18, 2023.