cancel
Showing results for 
Search instead for 
Did you mean: 
Jaymoda
Founder
Founder

Stadia refund Expiring

Jump to Best Response

Hello,

I got a portion of the refund as a google store credit (150$) and it is expiring in less than 1 week. I don't really understand why they would call this a refund.

I contacted help and they told me that they can't extend it. So I now got a refund and have 1 week to use it. 

The rest was on an expired credit card which I am not sure how to get back either. 

Seemed like a rushed and ill prepared way to offer refunds.

0 Kudos
Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Jaymoda 

You should reach out to Google Play about the the credits that are expired or are going to expire.
Also try to reach out to your old Credit Card provider as they accepted the refund on their side, there is not much else you can do about it.

The creditcard I used for most of my payment was also not active. After reaching out the bank they saw all the refunds and transfered the money to my bankaccount.

View Best Response in original post

1 Kudo
2 Replies
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Jaymoda 

You should reach out to Google Play about the the credits that are expired or are going to expire.
Also try to reach out to your old Credit Card provider as they accepted the refund on their side, there is not much else you can do about it.

The creditcard I used for most of my payment was also not active. After reaching out the bank they saw all the refunds and transfered the money to my bankaccount.

1 Kudo
Jaymoda
Founder
Founder

Thanks for the reply! Unfortunately, I think I have a google store credit (not a google play balance), so it doesn't apply to the play store, only the device store and google seem to refuse having it extended. Maybe I'll try again today with their Customer Service Team, might have gotten unlucky yesterday.

As for the bank portion, I'll look into this with my bank to see if I can get it transferred. 

1 Kudo