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Stadia payment

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I’m so frustrated, I bought a google stadia and set up my account and I need to add a card to my account for subscription and it keeps not accepting any of my cards for payment and I cannot play the stadia someone please help me how can I fix this 

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Community Specialist
Community Specialist

Hello there. Sorry to hear you're having payment issues. The best course of action is to contact our Support Team for additional assistance. 

View solution in original post

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14 Replies
Community Member

Yes. I have the same problem. this is the most annoying thing is to spend money and then not be able to use it? u feel me. like ya this is all bogus and not fun. i contacted google and they said it needed higher maintenance and they said they would get back to me in 24-48 Hours. im FURIOUS

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Community Member

Have you managed to solve this at all?
I'm now having the same problems. Billing worked fine just yesterday when I ordered Stadia.
Now, none of my credit cards, debit cards or paypal are being accepted. I just get a vague error message - "Your transaction could not be completed".

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Community Member

@28061 

Things to check.

  1. Make sure that your bank/credit card company are not blocking the transaction.  I've had my UK bank block regular transactions many times over the years for no good reason whatsoever.  Usually I get an automated phone call to confirm that the attempted transaction was genuine and to repeat the process once I've confirmed that it is OK.  How this works with other banks is an unknown, but that at least should be your first point of contact.
  2. If your bank/credit card company isn't blocking the transaction and can confirm that the transaction request isn't even getting through to them, then you should contact Google and explain the situation to them.

Out of curiosity, what country is your Google account tied to and does that match with the country that you are playing Stadia in and also the country associated with your credit card?

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Community Member

Thanks very much for the reply. 

I've tried two different debit cards, one credit card, and two PayPal accounts (using credit + debit cards and two bank account sources). 

I've gone through the Google troubleshooting advice and confirmed that the addresses are correct, including stating UK, which is where I'm trying to purchase from (no VPN in use).

Account was fine yesterday when I actually ordered Stadia. 

 

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Stadia Guide
Stadia Guide

@Fuze 

this sounds really annoying! just to be clear, your credit cards are "real" credit cards? In my country it's a common thing to have "prepaid" credit cards. These kind of cards are getting rejected all the time if I want to buy something outside of my home country.

With which card did you bought your Stadia bundle? This card / payment method should be validated by Google already and should work.

Nevertheless, it seems that you might hit some server error cases. Maybe a little bit of "waiting" could fix it?

 

Good luck!

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Community Member

@Ivan i talked to google chat support or it was stadia chat, I tried different cards none of them worked all gave me same error code, when I tried adding card on stadia app it gave me error code so they said to try to add card on google pay and it gives error code on that too. I tried adding my PayPal and it just won’t load the login it gives error. They said they told google pay that I wanted to add a payment method and they would email me but I’ve gotten no email this is so frustrating I can’t even use my stadia can’t link controller cuz I can’t get past the adding card for subscription screen because it gives error code every time I tried all cards all cards are good this is so bogus 

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Community Member

@Ivan 

 

Exactly I am getting error code 0R-CCSEH-05

i made a stadia account added my invite code and set it all up now it’s at the point where it’s asking me to pay for my subscription and I go to pay for it add my card all my card is good it has money my dad even used his it didn’t work. It really should work I don’t understand why it’s not, it is not a pre paid card or anything it shouldn’t be. I also tried singing into my account at google.stadia.com and I sign in it loads up and then it’s not signed in my account still not there so I don’t know what to do I’m so frustrated I spent all this money and can’t even use it please help  

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Community Member

@Ivan see that up there 

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Community Member

Exactly I am getting error code 0R-CCSEH-05

i made a stadia account added my invite code and set it all up now it’s at the point where it’s asking me to pay for my subscription and I go to pay for it add my card all my card is good it has money my dad even used his it didn’t work. It really should work I don’t understand why it’s not, it is not a pre paid card or anything it shouldn’t be. I also tried singing into my account at google.stadia.com and I sign in it loads up and then it’s not signed in my account still not there so I don’t know what to do I’m so frustrated I spent all this money and can’t even use it please help  

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Community Member

@Ivan @GraceFromGoogle Still so frustrated, stadia will not let any of my cards link to pay for subscription, google pay won’t let any of my cards add or PayPal just keeps giving me errors, stadia account doesn’t even sign in on website I sign in page reloads then I’m still not signed up this is so bogus. I paid almost $300 for the stadia and controller and can’t even pay for my own subscription to play. I can’t even use it. If someone can please help. 

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Stadia Guide
Stadia Guide

@Fuze I'm moving this post to your other post that you created earlier.

Apologies for not responding sooner.. I was tied up at work and only free just now. I did some digging and wasn't able to find good info with regards to the error code.

Can you confirm that the credit card is still valid? Have you tried using other credit card? Do you have another device that you can try it on? Just want to try to pinpoint the issue.

If that still doesn't work, you can try contacting support and see if they can identify the issue

Go to the link below:

https://support.google.com/stadia#topic=9634925

On top right, click on 'Contact Us' > then request chat/callback to speak to a representative. Try it from a computer browser if the option is not shown on mobile

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Stadia Guide
Stadia Guide

@Fuze What is the issue when you're trying to set up the credit card? Can you elaborate more? What errors are you getting?

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Community Member

@Ivan I'm having the. same issue, I have been trying to make a payment, tried two different card, keeps giving an error "OR-IEH-01"

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Community Specialist
Community Specialist

Hello there. Sorry to hear you're having payment issues. The best course of action is to contact our Support Team for additional assistance. 

View solution in original post

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