Mh that is really odd, @Edo87, sorry to hear!
I read similar problems here in the forum already, that packages apparently got stucked in the Netherlands, so I guess it's maybe a known problem? 🤔
But when you can see so far that you package is on the way to you, everything is up to the shipping company now. Therefore I can only recommend to contact the Google Store support again if your package is not moving.
Another thing you could also do is buying another Premiere edition and send the other one back to get it refunded, if everything takes too long, because the new order might arrive sooner for you. The risk here would be though, that the second package could get stucked too.
Maybe it's also a christmas-delivery problem at the moment for the shipping company, I mean December is a very busy month though. 🤔
Wish you all the best!
The following link gives an indication if there are any issues affecting postal services from the Netherlands to other destinations.
Since there is a tracking number and the package is in transit, then really there isn't too much that Google can do, until they get informed by the courier company that either they have lost the package and assume liability or return it to Google as undelivered. At which point Google could then cancel the order and restart the process again with a valid order, or send out a replacement on the existing order. But they wouldn't just send out multiple orders in the expectation that one of them may get through...
If anything, I would be contacting the delivery company, they should be able to provide some indication as to what the cause of the delay in transit is, customs issue etc.
Anyway, good luck with getting your delivery and I agree delays are so frustrating in circumstances such as this.
Listen. The shipping Company did not Even recieve the package to be shipped away to my adress! Everytime I try to contact Google they say they will get back to me as soon as they know something but nothing is happening. Its been a week now since expected delivery date.
The waybill is still in Amsterdam put there is No package to be sent. So the shipper cant do anything until they have recieved the package.
But Google store support people is not doing much to get back to me, how can they get back to me when they do not know where my package is or what is going on. I cant believe this is happening to me and its soon holiday which means I probably will not get anything until next year.... How about that for a multi billion dollar IT company.