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KassioMarllon
Stadia Player
Stadia Player

Stadia charged twice a month for free and still hasn't refunded the amount.

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I signed the stadia last Friday, even though it is free month it charged my card, so far so good, it says it is temporary and that the value will return, but I was charged twice, I canceled the pot subscription, not liking the service very much, but so far the amount has not been returned, and look that the charge is there "google temporary hold"

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Best Response
BinaryJay
Gold Stadia Guide
Gold Stadia Guide

The hold charge is just used to verify the credit card, it will disappear eventually I wouldn't worry about it.

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JamesFromGoogle
Community Specialist
Community Specialist

Hello @KassioMarllon,

 

I'm so sorry that you are having this issue with your Stadia subscription right now. I know that billing issue can be pretty stressful. Have you had the opportunity to read through this article that goes over all of the details of our Return/Refund Policies? In that article, you will also find a way to contact Stadia support.

 

Thank you for your patience and please keep us posted as we're here to assist in anyway possible.

 

Best,

James

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6 Replies
BinaryJay
Gold Stadia Guide
Gold Stadia Guide

The hold charge is just used to verify the credit card, it will disappear eventually I wouldn't worry about it.

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KassioMarllon
Stadia Player
Stadia Player

you don't understand, the amount was charged and they still haven't returned to me, and besides, it was charged twice

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JamesFromGoogle
Community Specialist
Community Specialist

Hello @KassioMarllon,

 

I'm so sorry that you are having this issue with your Stadia subscription right now. I know that billing issue can be pretty stressful. Have you had the opportunity to read through this article that goes over all of the details of our Return/Refund Policies? In that article, you will also find a way to contact Stadia support.

 

Thank you for your patience and please keep us posted as we're here to assist in anyway possible.

 

Best,

James

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xDrein
Stadia Player
Stadia Player

they did the same to me

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iamar1k92
Stadia Player
Stadia Player

Same they did to me as well. No refund made already 2 days are past

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JamesFromGoogle
Community Specialist
Community Specialist

Hello @iamar1k92,
Just wanted to pop in and point out that this is an old topic, so you'd get better visibility if you created a new post. With that said, we will be closing this conversation now. If you do have any follow up questions or still need help, our community looks forward to assisting you if you decide to reach back out.
Thank you,
James

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