Hey there TheCleaner,
Thanks for bringing this my attention, and I'm sorry to hear about your situation. Would you mind providing the Case ID #s from your contacts with the Stadia Support team? Also, I kindly ask that you do not include any personal information in your response and keep it limited to the Case IDs #s only.
Thanks in advance,
Grace
Sorry to hear that @TheCleaner, especially because you are in a problematic financial situation.
I would recommend you to contact the Google Store support again and mention your financial problem and also that you really need that money very soon. I am not sure if this would help, but I often read also in the forums for Google Play, etc. that it helps to put a bit more pressure on it.
Although it might also be that there is a problem with your refund and only their specialists can handle that, so maybe you just need to wait longer.
Hard to say therefore what to do, but if Google has received your package it shouldn't be a problem to receive the refund if there is no problem with that.
Hey there TheCleaner,
Thanks for bringing this my attention, and I'm sorry to hear about your situation. Would you mind providing the Case ID #s from your contacts with the Stadia Support team? Also, I kindly ask that you do not include any personal information in your response and keep it limited to the Case IDs #s only.
Thanks in advance,
Grace
No problem. This actually was finally resolved on Thursday. It’s so sad I actually had to return it as I ordered day 1 but I just lost my job on the 20th. So sad to lose all my founders goodies but didn’t really have a choice. I would say the support experience was not great during a time of extreme stress. Thank you for the reply @GraceFromGoogle. I appreciate it it a lot.
Thanks for the update @TheCleaner ! I'm really glad to hear that you were able to get things resolved.
I already contacted tGoogle via chat several times
They opened 2 case ID, the first one was ignored despite I was told that they would send me the right return labels. The second one has been opened for 11 days and so far has an exchange of 13 emails where I keep being told about the famous "specialist"
I mentioned @ChrisFromGoogle @GraceFroomGoogle on reddit and didn't get any response (I can understand that as reddit is not their official forum)
I mentioned @GoogleStadia on Twitter several times because of this issue. The 3rd or 4th time I was asked to send them a DM, but they didn't even read yet (it's been 2 days since then)
Now I also created a thread on this forum explaining my issues briefly (hard to summarize so many attempts to get something done): https://community.stadia.com/t5/Payments-Billing/Trying-to-return-an-Stadia-Premier-in-UK-NIGHTMARE/...
Will something ever be done PLEASE? Does a customer service team exist at Google?
Do they really think I will be comfortable buying of the products on the google store again???
Their outsourced customer support was the worst I have ever dealt with. Absolutely atrocious. No empathy and the use of scripts was so apparent. Each call/chat was exactly the same. And like you multiple case ids that went no where and with no response. My next step was to have my credit card dispute the charges.