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Actarus
Community Member

Rimborso titolo stadia pro

Ciao a tutti, appena arrivata la founder edition a fine Novembre ho attivato l'abbonamento a Pro. Ho anche acquistato il titolo Tomb Raider definitive edition. 

All'inizio di Dicembre è diventato un titolo riscattabile con a abbonamento Pro. Non mi è piaciuta molto la cosa. 

Mi domando se non sia previsto un rimborso per "disguidi" come questi.

Spero in un riscontro.

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1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Ciao @Actarus (spero che tu capisca l'inglese, non so parlare italiano),

I would recommend you to first try if you can get a refund via the normal procedure:

  1. Go to your order history on Google Play.
  2. Click the 3 dots on the right side of the game you want to refund.
  3. Click on "Request refund".

You can also check out this site to find out how to get a refund.

If this is not working, because of the refund policy, try to contact Stadia Support as Grace mentioned here in the forum:

"We know that some users have recently purchased these two games for their collection. Because of the proximity between the launch of the platform, and the announcement of these titles in Stadia Pro, we're happy to assist you if you'd like to request a refund if you have purchased either or both of these titles, even if it's outside of our normal policy." Source: This article

Wish you the best for receiving a refund!

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