Reparación de mando en garantía

[PabloEle]

Mi mando comprado en diciembre ha empezado a dar fallos. ¿Esta es toda la asistencia técnica y servicio postventa de Stadia? Me derivan a un foro en inglés o a Twitter para hacer valer mis derechos de consumidor y aplicar la garantía? Una auténtica vergüenza.

¿Cómo puedo hacer uso de mi garantía para que me reparen el mando?

[Chufu · Accepted solution]

Hello @PabloEle,

in which way is your Stadia controller defective? If you have some issues with it, but it's not totally broken, you could try the following TS steps to try to get it working again (depending on your problem with it):

• Turn off or reset your Stadia Controller
• Link your Stadia Controller to a screen
• Safety & regulatory guide for Stadia Controller

If your controller is broken or unusable, you can check out with the Stadia support or Google Store support in which way you can use your warranty and if you can get it repaired or replaced or check with them for other possible options.

[PabloEle]

Thank you very much Chufu. A trigger has stopped working.
Excuse my anger in the post. I was really pissed off that Stadia didn't have a way to contact technical support and they just gave me the option to write here or on Twitter. I have contacted the Google Store, and also today it gives me the Chat option, which did not appear before (I suppose it was the weekend).

I am very grateful for your help and much calmer in general ; )