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EricPOfficiel
Stadia Player
Stadia Player

Remboursements Stadia

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Bonjour, j’ai reçu aujourd’hui plusieurs mails de Google m’indiquant que les achats Stadia sont rembourser.

Néanmoins, je ne vois rien sur mes différentes cartes et la carte qui a le plus servi est expirée !

J’ai de multiples moyen de paiements dans Google, je souhaiterais donc savoir combien de temp prend le remboursement après réception de ces mails et savoir si Google tentera d’utiliser d’autres moyen renseigné dans mon compte ?

Merci

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @EricPOfficiel,

You can check with your bank in this case. If the refund went through successfully (which can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. How long a refund needs to be processed always depends on the payment method that has been used, but for banks it's usually 3-5 days, but I would allow 14 days before checking with them just to be sure. All refunds should be processed by Jan 18 2023 as Google stated.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

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3 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @EricPOfficiel,

You can check with your bank in this case. If the refund went through successfully (which can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. How long a refund needs to be processed always depends on the payment method that has been used, but for banks it's usually 3-5 days, but I would allow 14 days before checking with them just to be sure. All refunds should be processed by Jan 18 2023 as Google stated.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

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Tartempion
Community Member

Salut J'ai la même galère tout est remboursé sur un compte ING qui n'existe plus pour la France

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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

If your bank account is closed, you can either check with the bank if they somehow received the funds still or just wait and see if the refund fails in which case you'll receive an email from Google asking for an alternate payment method.

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