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Ryuuzaki31300
Stadia Player
Stadia Player

Remboursement outriders

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Bonjour, j'ai acheté Outriders ce matin, mais depuis une heure, impossible de me connecter au serveur Outriders.

Les autres jeux Stadia fonctionnent. Je joue sur pc, j'ai la fibre et aucun soucis internet sauf pour ce jeu.

Je veux donc un remboursement vu qu'il est impossible d'y jouer..

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Best Response
HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

Hello @Ryuuzaki31300  you can get full reimbursement for any game as long as you have the following requirement:

  1. The game should be have purchased less than 14 days ago
  2. You must have less than 2 hours of gameplay

you can check on this article how to request for a reimbursement https://support.google.com/stadia/answer/9598538?hl=en

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4 Replies
HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

Hello @Ryuuzaki31300  you can get full reimbursement for any game as long as you have the following requirement:

  1. The game should be have purchased less than 14 days ago
  2. You must have less than 2 hours of gameplay

you can check on this article how to request for a reimbursement https://support.google.com/stadia/answer/9598538?hl=en

2 Kudos
Ryuuzaki31300
Stadia Player
Stadia Player

 I have more than 2 hours of game, but I bought the game today... Now, impossible to play (and the problème is Just for that game). Internet and all the others games are OK.

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HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

It looks like a problem with outriders servers https://twitter.com/Outriders/status/1378038417204899842 you can either wait for a fix on their behalf or you can try to get in touch with Square Enix since is an issue with their game to see if they can arrange for reimbursement, you can also try to get in contact with the Support explaining that you are not able to play the game anymore and then ask for reimbursement there https://support.google.com/stadia#topic=9634925 

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Kidipouk
Stadia Player
Stadia Player

Bonjour, j’ai acheté le jeu avant hier et j’aimerais me faire remboursé car le cross play ne fonctionne pas et j’ai acheté le jeu seulement car je croyais qu’il fonctionnait.. Dépasser mon 2h donc j’aimerais bien d’en l’aide

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