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Tartempion
Community Member

Remboursement Stadia

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Bonjour je reçois des remboursement Stadia sur un ancien compte en banque qui n'existe plus comment faire

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Tartempion,

You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. Even if you don't have an account with the bank anymore, you could either check with the bank or you wait and see if the refund fails.

In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

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1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Tartempion,

You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. Even if you don't have an account with the bank anymore, you could either check with the bank or you wait and see if the refund fails.

In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

1 Kudo