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echung168
Community Member

Refunds, card number changed account still active

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Hello,

I was referred to here by the Pay Team.

My issue is about the refund for Google Stadia and services. I've been trying to figure out which card it is going back to and since I just got the email for some of the refund prices I now know which card was originally charged for some of the items. The card that is being refunded to, that specific card number has changed but the account is still active. (I don't remember if the number changed because the card expired or if it changed due to fraudulent reasons. Chase does that with my cards, I get new numbers even if it's a simple expiration.)

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @echung168,

You can check with your bank in this case. If the refund went through successfully (which can still take up 3-5 days), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

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1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @echung168,

You can check with your bank in this case. If the refund went through successfully (which can still take up 3-5 days), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

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