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Gamerdude34
Community Member

Refunded to deactivated card

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Hi, I have been busy working and haven’t had time to update my bank card to my current card then later had it deactivated because it expired.

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Gamerdude34,

Google is making the refunds to the original payment methods that you have used back then to make the purchase. If that was a card that is expired now, the bank may still have gotten the money anyway, so best to check first with them. Be aware though that from the day you got the info that the refund has been done, it may take 3-5 days usually for the amount to appear in your bank.

Google is also still working on the refunds, so I'd say, give them a bit more time and check with your bank in the meantime if they received the refund.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

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1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Gamerdude34,

Google is making the refunds to the original payment methods that you have used back then to make the purchase. If that was a card that is expired now, the bank may still have gotten the money anyway, so best to check first with them. Be aware though that from the day you got the info that the refund has been done, it may take 3-5 days usually for the amount to appear in your bank.

Google is also still working on the refunds, so I'd say, give them a bit more time and check with your bank in the meantime if they received the refund.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ
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