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NoxyTree
Stadia Player
Stadia Player

Refunded Game - No Money Refunded

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Good Morning Everyone,

 

The other day I refunded Baldur's Gate 3 on my stadia account, and the refund request went through quite quickly. However, I still have yet to receive any money in my bank account.

 

Any idea how I can get in touch with Google about this issue? It's a £50 game.

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @NoxyTree,

when you receive a refund from Google, it's usually payed back to your payment method that you've used to purchase that game. Depending on the payment method, it can take up to 30 days until the money arrives, but most of the times, it arrives within 7 days. More information you can also find here in the bottom of this article.

You can check the status of your refund in pay.google.com. Just select the game, click it and check the status.

You can also contact the Stadia support about the refund, but I doubt they can do anything to make the refund faster, but they could maybe help you checking out if the status of your refund is still in process.

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1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @NoxyTree,

when you receive a refund from Google, it's usually payed back to your payment method that you've used to purchase that game. Depending on the payment method, it can take up to 30 days until the money arrives, but most of the times, it arrives within 7 days. More information you can also find here in the bottom of this article.

You can check the status of your refund in pay.google.com. Just select the game, click it and check the status.

You can also contact the Stadia support about the refund, but I doubt they can do anything to make the refund faster, but they could maybe help you checking out if the status of your refund is still in process.

1 Kudo