Hi, almost 2 weeks ago (november 19th) i received an email saying i'd be refunded 50 euro for baldurs gate 3 since stadia is closing. Now after checking that order, it says that its refunded me 0 euro rather than what i paid for. I contacted google support and they just told me to post it on the stadia forums. Is there a way i can be refunded my money?
Hey @Ardennes,
I would recommend you to first check on pay.google.com about the amount you paid for the game. It should state there if you click on the transaction how much you actually paid back then for it (e.g. also if you used a voucher or similar). So that way you can check if there's any reason for the 0,00 EUR refund. Also double check the email you've received as well to see if there was any hint about it.
If you can find out that you should receive 50,00 EUR and that's also what you can see on pay.google.com, then it's probably best to wait a bit longer, Google is processing all refunds at the moment. If they fail, you would get an email with instructions on how to provide an alternate payment method. If the refund is successfull, then you can check with the payment method issuer if they have received the money somehow.
Hope this helps!
Hey @Ardennes,
I would recommend you to first check on pay.google.com about the amount you paid for the game. It should state there if you click on the transaction how much you actually paid back then for it (e.g. also if you used a voucher or similar). So that way you can check if there's any reason for the 0,00 EUR refund. Also double check the email you've received as well to see if there was any hint about it.
If you can find out that you should receive 50,00 EUR and that's also what you can see on pay.google.com, then it's probably best to wait a bit longer, Google is processing all refunds at the moment. If they fail, you would get an email with instructions on how to provide an alternate payment method. If the refund is successfull, then you can check with the payment method issuer if they have received the money somehow.
Hope this helps!
Hey @Chufu, i checked both google pay and the order link from the email I was sent and they both say 0 euro rather than the 50 I paid. I got the game discounted because of the pro subscription but I paid 50 euro after the discount. I dont know if this is a bug or what but its saying I only paid 0 (which I didn't) and its already refunded it.
I even have the email where it says it'll refund me 50 euro, but clicking to view that online says 0
Hey @Ardennes,
No that's normal, it's the same in my account and for other users as well. It states 0,00 EUR in pay.google.com because it calculates the refund in. So basically if you would have looked before the refund was initiated it would state the money you paid for it, but now after the refund has been calculated all those refunds just show 0,00.
Can you double check in your emails? The refund amount per game should be listed in each email and shouldn't be zero if you actually paid for the game. Here is an example: