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Refunde issues

Refunds show sent months ago ! Only issue was not only did I close out the physical bank account but I replaced new banking info online for both google and stadia accounts over 8 months ago ...the refunds still went to original purchase info(unclear how as I deleted and replaced it with new info 8 months ago) only about 100 bucks worth came back declined (to which it was a heads up in the0 notifications on purchase history and given option to direct to which account) this never happened with the other 500 some dollars in digtal purchases.that inital got refunded first back in Nov !! Nor my hardware purchases! Been getting the run around from google and stadia ...what's going on here ??!!! 

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