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jazzuka
Stadia Player
Stadia Player

So I received an email that the money for the purchase were refunded, but it did not happen (I paid with mypaysafecard)

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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @jazzuka,

I would be patient and give them some time. Usually refunds are processed within 3-30 days, depending on the payment method. So after like 5-10 days, I would recommend to check with your bank (or the issuer of mypaysafecard) to see if they got the refund. If the refund will be unsuccessful, you will receive an email from Google with instructions for an alternate payment method.

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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @jazzuka,

I would be patient and give them some time. Usually refunds are processed within 3-30 days, depending on the payment method. So after like 5-10 days, I would recommend to check with your bank (or the issuer of mypaysafecard) to see if they got the refund. If the refund will be unsuccessful, you will receive an email from Google with instructions for an alternate payment method.

1 Kudo