I received an email saying I need to update my payment info for a refund, but the email link takes me to "hmm, something is wrong", that the payment profile was deleted (which I did, many months ago). I've reached out to support for a resolution, and they said they would get back to me within 24-48 hours. It's now past that time.
I understand it's probably hectic over at Stadia, and I should have some patience. However, with many of my financial and their associated email accounts being closed for over a year, I'm concerned about the situation.
Should I reach out to support again with my case number? Should I wait?
Hey @hmpstr,
I would say there's no harm in pushing back in your open ticket. Just write the support an email back and then you should receive an answer soon.
I would recommend that also over contacting them again, because then you would have to explain everything again, so it's easier if the original case is being dealt with from my perspective.
But yeah, I imagine the team must be quite busy now, so maybe they also need a bit more time to come back to you.
Hey @hmpstr,
I would say there's no harm in pushing back in your open ticket. Just write the support an email back and then you should receive an answer soon.
I would recommend that also over contacting them again, because then you would have to explain everything again, so it's easier if the original case is being dealt with from my perspective.
But yeah, I imagine the team must be quite busy now, so maybe they also need a bit more time to come back to you.