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Kittykay
Stadia Player
Stadia Player

Can I get a refund for an app I haven't been using 

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Best Response
HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Kittykay 

Stadia offer full reimbursement for any game as long as you have the following requirement:

 

    • The game should have been purchased less than 14 days ago
    • You must have less than 2 hours of gameplay

You have two options to ask the reimbursement

In the Stadia app

 

    • On your mobile device, sign into the Stadia app.
    • At the top right, tap your Stadia avatar.
    • Tap Purchases & subscriptions.
    • Under "Transaction history", tap the item for which you would like to request a refund.
    • Tap Request Refund.

 

On stadia.com

    • On your computer, sign into your account on stadia.com.
    • At the top right, click your Stadia avatar.
    • Click Stadia settings then Purchases & subscriptions.
    • Under "Transaction history", click the item for which you would like to request a refund.
    • Click Request Refund.

you can find more info here on this article https://support.google.com/stadia/answer/9598538?hl=en

Hope this helps!

 

 

 

 

View Best Response in original post

1 Kudo
1 Reply
HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Kittykay 

Stadia offer full reimbursement for any game as long as you have the following requirement:

 

    • The game should have been purchased less than 14 days ago
    • You must have less than 2 hours of gameplay

You have two options to ask the reimbursement

In the Stadia app

 

    • On your mobile device, sign into the Stadia app.
    • At the top right, tap your Stadia avatar.
    • Tap Purchases & subscriptions.
    • Under "Transaction history", tap the item for which you would like to request a refund.
    • Tap Request Refund.

 

On stadia.com

    • On your computer, sign into your account on stadia.com.
    • At the top right, click your Stadia avatar.
    • Click Stadia settings then Purchases & subscriptions.
    • Under "Transaction history", click the item for which you would like to request a refund.
    • Click Request Refund.

you can find more info here on this article https://support.google.com/stadia/answer/9598538?hl=en

Hope this helps!

 

 

 

 

1 Kudo