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Sasy03
Stadia Player
Stadia Player

Hi guys I did. The subscription and the free trial on July 9, 2021, now July 24 I am charged 9.99 on paysafe card without my permission, Did I not take the money at the end of the subscription? Can't I ask for a refund now?

1 Kudo
Best Response
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Sasy03 after you signed up for the Pro trial, the auto billing is enabled. You needed to cancel the subscription during the trial period of you don't want to get charged for future month.

You won't be able to get a refund, but you can cancel it right now so you won't get charged for future months.

From your Stadia app, go to your profile (icon top right) then click / tap on Purchases - Subscriptions.  From there it should be pretty straightforward to cancel your sub, but if you're having issues please don't hesitate to reply back here.

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Stadia Guides are not employed by Google. Opinions are my own.

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3 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Sasy03,

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

As you are having issues with Stadia Pro subscription I suggest reaching out to support. I am afraid we cannot resolve your issue on this community board. :smiling_face_with_smiling_eyes:

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

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0 Kudos
6 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Sasy03 after you signed up for the Pro trial, the auto billing is enabled. You needed to cancel the subscription during the trial period of you don't want to get charged for future month.

You won't be able to get a refund, but you can cancel it right now so you won't get charged for future months.

From your Stadia app, go to your profile (icon top right) then click / tap on Purchases - Subscriptions.  From there it should be pretty straightforward to cancel your sub, but if you're having issues please don't hesitate to reply back here.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
3 Kudos
Sasy03
Stadia Player
Stadia Player

Wait but I canceled the order and they said that on 9 August they cancel the subscription but yesterday they took 10 euros so without even warning, this thing is not good that they take the money so suddenly and then the trial month still not It was finished

0 Kudos
Sasy03
Stadia Player
Stadia Player

In the transition history there is not even the amount that made me pay the application you know I took 10 euros on paysafe card out of nowhere

0 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Sasy03,

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

As you are having issues with Stadia Pro subscription I suggest reaching out to support. I am afraid we cannot resolve your issue on this community board. :smiling_face_with_smiling_eyes:

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

0 Kudos
Kevinchilders50
Stadia Player
Stadia Player

I didn't make this purchase 

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hello @Kevinchilders50,

Welcome to the community forum. I'd recommend viewing the Best Answers on this same topic to help with your issue. Since this is an older conversation, I will be closing it. However, if you still need assistance, feel free to create a new post.

Thank you,

James

0 Kudos