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Mamainthehouse
Stadia Player
Stadia Player

Refund

I did not get my refund it got send to a card I don’t use anymore someone help

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1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Mamainthehouse,

You'll have to wait and see if the money will actually arrive at your bank, even if the card is expired. If the refund fails, you'll get an email asking you to provide an alternate payment method. If the refund is successful you can get in touch with your bank.

More info you can find here: Stadia Announcement FAQ

The email can take 1-3 weeks btw from the date onwards when the refund was initiated (you should have gotten an email about it), so give it some time. If you still don't get anything you can also get in touch with the Stadia team.

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