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JackBasford2002
Stadia Player
Stadia Player

It says my stuffs been refunded when I go into payments and subscriptions in the stadia app, however ive not recieved anything, is this normal?

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Best Response
JamesFromGoogle
Community Specialist
Community Specialist

Hi @JackBasford2002,

In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund. If you have any other questions, please refer to our Stadia Announcement FAQ.

Thanks,

James

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3 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@JackBasford2002 Can you check your email? I just got my refund and I got a few emails detailing where the refunds were processed to.

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Stadia Guides are not employed by Google. Opinions are my own.
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JackBasford2002
Stadia Player
Stadia Player

No email yet. What happens if I also paid on a card that no longer exists

 

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JamesFromGoogle
Community Specialist
Community Specialist

Hi @JackBasford2002,

In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund. If you have any other questions, please refer to our Stadia Announcement FAQ.

Thanks,

James

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