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Squeaky
Community Member

I was just wondering if anyone could help me with a refund. I originally made a purchase of the same game 2 days ago and refunded it, but mistakenly purchased the game again. Is there any way I can get another refund?

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Best Response
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Squeaky 

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund.

This refund is only available for purchased games, and not for add-on content or services (Stadia Pro is not refundable).

 

Contact support: https://support.google.com/stadia/gethelp

 

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3 Replies
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Squeaky 

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund.

This refund is only available for purchased games, and not for add-on content or services (Stadia Pro is not refundable).

 

Contact support: https://support.google.com/stadia/gethelp

 

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Squeaky
Community Member

Is there anyway to get another refund? I have refunded it already and it was recently. 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Squeaky unfortunately you can't refund a game that you already refunded before. Please take a look at what @AndroiFy wrote above for the whole explanation.

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