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Ladylove2021
Community Member

44.62

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Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @Ladylove2021 

Not sure what the problem is but this is the refund policy:

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

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1 Kudo
2 Replies
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @Ladylove2021 

Not sure what the problem is but this is the refund policy:

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

1 Kudo
Tookmymoney
Stadia Player
Stadia Player

Wow that’s actually ridiculous. So your getting away with charging people twice for a game and will do nothing to help them get there refund back? Your service is a **bleep**ing joke.

1 Kudo