Refund

[alleinka]

Hy. I have registered to the stadia website, the first month was for free. Now I was charged for a  game that I was not able to try out via stadia. I want to get a refund, is it possible? The subscription is active, do I need first to cancel it and then I will be able to ask for a refund? 

[RXShorty · Accepted solution]

Hello @alleinka,

It is not totally clear to me what you are trying to accomplish?
If you want to refund a game you have bought through Stadia please look into this support site.
You are able to refund games you bought within 2 weeks of purchase and 2 hours of gameplay.

The Pro subscription isn't mandatory to buy games and play games you have bought.
You will lose access to your claimed Pro games though.

[RXShorty · Accepted solution]

Hello @alleinka,

It is not totally clear to me what you are trying to accomplish?
If you want to refund a game you have bought through Stadia please look into this support site.
You are able to refund games you bought within 2 weeks of purchase and 2 hours of gameplay.

The Pro subscription isn't mandatory to buy games and play games you have bought.
You will lose access to your claimed Pro games though.

[alleinka]

Thank you for your quick reply. I haven't played via STADIA one single second, I wasn't able to set up my PS4 controller to work with my phone, so I quit. Today I was charged for an automatic purchase.

On stadia.com

1. On your computer, sign in to your account on stadia.com.
2. At the top right, click your Stadia avatar.
3. Click Stadia settings  Purchases & subscriptions.
4. Under "Transaction history", click the item for which you would like to request a refund.
5. Click Request Refund.

This is not helping because after following these steps I don't have a Request Refund option, I only have Get support. How can I proceed from here on to get a refund? 

[RXShorty]

Hi @alleinka,

Strange... Best thing you can do is contact Stadia support chat.

[alleinka]

If the Request Refund button is not present, then the item that you purchased is not eligible for a refund. If you believe that the item should be refunded, please contact Customer Support by visiting support.google.com/stadia.

That is just awesome, no option to get a refund. 

[Delta13 · Accepted solution]

Hello @alleinka 

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Aside from the information I provided above, I am also giving you two links below in the hopes that this helps you get your refund. Please note that even though there might not be that refund button available, I would still give contacting support a try as they have more administrative clearance or may ask for administrative clearance to give you a refund.

Refund bot
Contact support