cancel
Showing results for 
Search instead for 
Did you mean: 
Dahfuq
Stadia Player
Stadia Player

Refund went to dead account

Jump to Best Response

So the issue is that the refunds your company gave back for stadia purchases was refunded to an account that was closed out, i thought i removed the card from all my services i pay for but i see i missed this one. What steps are needed to correct this so i can get my money back.

0 Kudos
Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Dahfuq,

You can check with your bank in this case. If the refund went through successfully even though the account was closed (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. It's also normal that Google will first attempt to refund the payment method that has originally been used for the purchase.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

View Best Response in original post

1 Kudo
1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Dahfuq,

You can check with your bank in this case. If the refund went through successfully even though the account was closed (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. It's also normal that Google will first attempt to refund the payment method that has originally been used for the purchase.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

1 Kudo