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Boby090
Community Member

Refund stolen

Hello Friend i just see i was refund for tomb raider but nothing on my account was received? It's noticed refunded on history

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1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Boby090,

It's possibly that it just takes a bit longer to arrive back in your account, depending on the payment method that it was issued to.

I would recommend to wait a bit longer and see. Either the refund is successful, then you can contact your bank to find out more, or the refund will fail and then you'll get an email with a link to the notification in pay.google.com and the instruction to set an alternate payment method for the failed refunds.

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