cancel
Showing results for 
Search instead for 
Did you mean: 
Rocs009
Stadia Player
Stadia Player

Refund sent to card I no longer have access to

Games/Hardware were bought on an old joint account I no longer use nor have access to. Pay.google.com showed it was refunded there.

Can  I choose an alternative payment method even if that card account is active?

Tags (2)
3 Kudos
5 Replies
CobaN9ne
Community Member

I have this exact same question. Since Stadia started sending out refunds, there was no check performed to see if the original form of payment was still active or not. What happens when the refund is submitted to an inactive debit/credit card?

2 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Rocs009 and @CobaN9ne,

You both can check with your bank in this case. If the refund went through successfully (which can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

0 Kudos
Rocs009
Stadia Player
Stadia Player

Hello,

 

I reached out to my Bank and they said they can't do anything sine my name is no longer on the account. When will I get getting an email for the next steps in this situation?

Thank you

1 Kudo
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Rocs009,

If the refund fails, you will receive an email with the link to provide an alternate payment method. In my case, these emails arrived after 1.5 weeks, but it may be different for other people, so I'd give it 2-3 weeks in your case just to be sure.

Alternatively you can also monitor pay.google.com in case you don't receive any email, you would get a notification in the top right corner there once the refund fails and you need to "fix" it, so by clicking on the notification you can also provide an alternate payment method.

Otherwise if you never get anything it's still possible that the refund was successful in the first place which means the bank may somehow have gotten your money.

0 Kudos
Rocs009
Stadia Player
Stadia Player

Hello,

1st, thank you for trying to help, 2nd, as previously said I don't have access to the joint account as it was refunded there. When calling the bank, they can't legally transfer it back since my name is no longer on the account. 

0 Kudos