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Baba973
Stadia Player
Stadia Player

Refund return to inactive bank account

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I just got refunded player unknowns battleground via stadia for an amount of 30.00 but haven't received it yet due to it going to inactive bank account please help

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Baba973,

You can check with your bank in this case. If the refund went through successfully even though your bank account is inactive now, then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I received an email that indicates the refund was issued to a form of payment from a financial institution and/or credit card company that I no longer have an account with. How will I get the refund?
    A: Please reach out to the financial institution and/or credit card company to discuss how you will receive your funds.
  • Source: Stadia Announcement FAQ

Hope this helps!

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1 Kudo
1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Baba973,

You can check with your bank in this case. If the refund went through successfully even though your bank account is inactive now, then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I received an email that indicates the refund was issued to a form of payment from a financial institution and/or credit card company that I no longer have an account with. How will I get the refund?
    A: Please reach out to the financial institution and/or credit card company to discuss how you will receive your funds.
  • Source: Stadia Announcement FAQ

Hope this helps!

1 Kudo