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LaMustacho
Community Member

Refund return to inactive bank account

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My stadia refund is going to the wrong bank account. I would like it to go to my card on file, not my Google Pay account.

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @LaMustacho,

It's normal that Google will attempt to do the refund on the original payment method that you have used to make the purchase. So in this case you can check with the bank if they've received the refund and then check if you can transfer the amount from there to your other account.

Just in case the refund would fail, then you would get an email from Google with further instructions for an alternate payment method.

More info you can find here: Stadia Announcement FAQ

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1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @LaMustacho,

It's normal that Google will attempt to do the refund on the original payment method that you have used to make the purchase. So in this case you can check with the bank if they've received the refund and then check if you can transfer the amount from there to your other account.

Just in case the refund would fail, then you would get an email from Google with further instructions for an alternate payment method.

More info you can find here: Stadia Announcement FAQ

1 Kudo