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BonScott
Stadia Player
Stadia Player

Refund request

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Hi! I bought on date 23 November Borderlands 3 at 20$ and earlier today, I found out that the game with the Ultimate edition is on sale with a lower price than the base game. 

I tried to refund it on Payments sections but I think I am not able to do that: I don't think i played more than 2 hours, I literally beat the first boss, then closed the game.

My request is that my refund can be accepted so I can buy the ultimate edition. Is that possible?

Thank you kindly

Edit: I can confirm that I currently have played less than 2 hours. So I can't be refunded because 2 weeks passed. I don't think that's fair considering the overall situation

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Best Response
BonScott
Stadia Player
Stadia Player

@RXShorty  thanks for the answer! I tried contact the support via chat and It worked. The operator was really kind, after checking my situation, he said that I could get the refund after 2 weeks because the time in game was less than 1 hour.

Great assistance, but I think he's better to clarify this in the refund policy. It would be a lot better for the overall experience.

My opinion is that those rules are too strict. A more flexible system would be better for encouraging people to buy more.

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3 Replies
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Sorry to hear that.

I am afraid you are correct about the 2 weeks. If 2 weeks have passed you are not eligible to ask for refund.

But please check your situation at the support page.

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BonScott
Stadia Player
Stadia Player

@RXShorty  thanks for the answer! I tried contact the support via chat and It worked. The operator was really kind, after checking my situation, he said that I could get the refund after 2 weeks because the time in game was less than 1 hour.

Great assistance, but I think he's better to clarify this in the refund policy. It would be a lot better for the overall experience.

My opinion is that those rules are too strict. A more flexible system would be better for encouraging people to buy more.

1 Kudo
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Thanks for the update!

Great news you got things resolved.
I don't have any say on the policies and such, but please if you have some feedback send it through the Stadia app. :smiling_face_with_smiling_eyes:

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