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Qtsi
Stadia Player
Stadia Player

Refund problem

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Dear Stadia Team,

I was notified in email about some refunds, but I did not receive them, because you sent the money to my expired credit card. These transactions must have been rejected since I didn't receive any money.

I have updated my card number since, so please issue a refund to another one of my cards, or let me know if you need my bank information.

Best regards,

Istvan Kutsera

1 Kudo
Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Qtsi and @EncryptedAfro,

You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

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1 Kudo
3 Replies
EncryptedAfro
Stadia Player
Stadia Player

I'm having the exact same issue. The card isn't even in my Google Play at all. I've been looking for some breadcrumbs as to where I can fix this. I have received more than 5 refunds to an old account.

0 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Qtsi and @EncryptedAfro,

You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

1 Kudo
BlackDeath
Stadia Player
Stadia Player

It sent the refunds to my old card but the card had been hacked into before so I got a new card and now my bank won't let me receive the refunds.

0 Kudos