cancel
Showing results for 
Search instead for 
Did you mean: 
Nico4
Stadia Player
Stadia Player

Refund only processed for one of several purchases

Hello,

Google support asked me to post this request here, which is a very weird process, but fine.

 

Im missing payment for several stadia purchases.

Got 5 mails for stadia purchase refunds, but to no longer active payment details.

After updating the payment details, only one of the 5 purchases have been refunded to my new card. What can I do to get the others processed as well?

Please contact me via mail

Thank you

 

0 Kudos
1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Nico4,

That's seems normal. It's possible that each transaction may take a different amount of time until it is processed to your new payment method. I am in the same situation, some purchases I got a refund for after providing the alternate payment method, but some I'm still waiting on.

I believe we just need to have a bit patience here and double check if you didn't got it after like 2 weeks (like keep an eye on pay.google.com for any further notification or check your emails).

0 Kudos