Refunded cyber punk the first time as I was reading the fine print saying wouldn't receive bundle if combined with other promotion so I was worried the $10 first purchase would conflict with it. Bought it again at full price to find out its no longer in stock to again find out you can not refund a game twice... But wait that's just the start.
Spent 7 hours trying to get support and waiting in queues for a live agent to speak to an ai not for hours just to make sure they don't close my session and then have my session closed at 4 am. I stayed awake to at least have a person say to my face they can't help me for legitimate reasons to not even get that. As the kids say I'm salty. More than salty. By far the worst game support and much worse than I ever expected from Google.
Why didn't you ask before purchasing? That the 10$ discount would not be a problem has also been stated in a community blog post here. Even when you would still have had doubts, you could have here in the community or the stadia support as well.
And yes refunds are usually one time refunds, otherwise everyone could play around with games, purchase them, play 2 hours, get refund and so on.
Also because of the promotion with the Stadia bundle and also the start of Cyberpunk I assume the Stadia support team is super busy at the moment, so I can understand your frustration there, but I think the agents working in the support can't do more than already handling as many customers as possible.
I understand this was probably not the best experience in this case for you, but well... now it has happened anyway. Maybe you're lucky when you reach the support that they can grant you a refund in your case, best of luck.
As a new user of stadia.. Probably not for long.. The community is something new to me and not something I planned on interacting with until now it also didn't help that they don't show updates on the promotion on the stadia app just a lot of things that could have made this experience smoother.
I did a bit of research on when the promotion takes place and that all that was required was purchasing the game. And looked into a bit of the terms and all post purchase as I know supplies are limited. Most of the refund knowledge was word of mouth from friends who recommended it but nothing more than that. Feel like with how achievements work they should be able to have a history of total time played instead of people taking advantage of it as it's all cloud based anyways.
I understand that their support staff is busy but just the ability to look and find an email to send a request to was more difficult than it needed to be.
I've tried to be as civil as I can but the experience has just been very negative. I haven't had any luck thus far but appreciate the sentiment. For now I'll just be another unsatisfied... Livid customer