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jsc315
Stadia Player
Stadia Player

Refund issued to card I no longer have access to

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So I got my refund but I no longer have Access to the bank my refund was issued at and my card is no longer active. I'm unable to contact support and there's no help anywhere. For whatever reason it was not declined and I'm unsure what to do. I have about $100 now on a card I no longer have and a bank that's likely 100s of miles away. What an I supposed to do now? Please help.

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @jsc315,

You have to check with your bank in this case, maybe they offer online-support that you can get in touch with. If the refund went through successfully (which can still take up 3-5 days), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps.

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1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @jsc315,

You have to check with your bank in this case, maybe they offer online-support that you can get in touch with. If the refund went through successfully (which can still take up 3-5 days), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps.

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