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Opri
Stadia Player
Stadia Player

Refund emails received but funds not in bank account

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Hello. I’ve got emails on Nov 18th for each and every eligible refund. Everything shows as Refunded on my google account, the payment method (credit card) is still active, but I didn’t see any actual payment made on my card.
is it normal to take more than 10 days for funds to reach my bank account?

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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Opri,

yeah 3-10 days is normal for bank account refunds.

I noticed that in my case the email about the failed refunds arrived after almost 2 weeks, so you can either wait until you receive such an email or check with your bank in the meantime if they have somehow gotten the refund.

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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Opri,

yeah 3-10 days is normal for bank account refunds.

I noticed that in my case the email about the failed refunds arrived after almost 2 weeks, so you can either wait until you receive such an email or check with your bank in the meantime if they have somehow gotten the refund.

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