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Dogfish
Founder
Founder

Refund did not work

I tried to get a refund on mortal kombat after only playing for 15-20 minutes and the refund button didn't work... I talked to support on chat and they could not help either.... This is really frustrating support.
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4 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Dogfish How did you do your refund? 

If you haven't can you try this method:

Go to https://play.google.com/store/account/orderhistory then Click 3 dots on the right side of the game you want to refund > Report a problem > I no longer want this purchase (or any other option according to your case)

I did it for GRID through this method and got my refund almost instantly

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Stadia Guides are not employed by Google. Opinions are my own.
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Dogfish
Founder
Founder

Google still hasn't gotten back to me yet... 

 

Pretty disappointed. 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Dogfish Have you tried the method I described above? I didn't have to go through support to get refund for my GRID purchase.

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Stadia Guides are not employed by Google. Opinions are my own.
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Dogfish
Founder
Founder

That didn't work but I got back into chat with Google and they helped out finally... Not sure why the first guy who chatted with me couldn't help 

1 Kudo